{"id":349,"date":"2013-12-19T10:12:42","date_gmt":"2013-12-19T18:12:42","guid":{"rendered":"http:\/\/www.laptopscreen.com\/blog\/?p=349"},"modified":"2014-01-21T10:09:02","modified_gmt":"2014-01-21T18:09:02","slug":"you-shipped-the-wrong-screen","status":"publish","type":"post","link":"https:\/\/www.laptopscreen.com\/blog\/you-shipped-the-wrong-screen\/","title":{"rendered":"You shipped the wrong screen!"},"content":{"rendered":"

0.000987988144142 – That is our packaging error rate for the month of November 2013. Less than 1 screen out of 1000 screens packed was not according to order.<\/h3>\n

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We take great pride in such low error rate – it is better than machine sorting, and it’s outright amazing compared to other e-tailers world-wide. Especially, considering that LCD screens are very<\/em> similar<\/em> to each other – rectangular pieces of glass and metal framing. As the numbers show: our packers in both of our facilities in USA and Canada are very intelligent, attentive and\u00a0reliable.<\/p>\n

When a customer notifies us of a shipping mishap, we apologize profusely, provide a free return label, and forward the correct item usually by Express\/Overnight shipping method. We understand that getting something not to order can be at first confusing, then infuriating and finally stressful; thus we always take utmost care of customers who have been wronged by a genuine error.<\/p>\n

One of the most common negative reviews for our company is “You shipped the wrong screen!”
\nIn 99% of cases these reviews stem from the initial order not being correct. Customer may order for one laptop model, then it turns out that they have a completely different model. Or, sometimes, when multiple options are available for one laptop model, the customer does not verify the Size<\/strong>, Resolution<\/strong> and Backlight<\/strong> against their original (broken) screen.<\/p>\n

Such reviews make it look as if we sent a wrong screen in error, while in reality the order was fulfilled as requested. It also lowers our overall customer satisfaction score; something, that we hold dearly.<\/p>\n

It is very<\/strong><\/span> important to be sure about the model number you need. It will save you the stress and frustration of having to go on without a replacement LCD for an extra couple of days. Our website is tailored to provide all the needed information; our articles go into fine details of ordering the correct screen. Our support department, chat agents and toll-free lines are there to help you to find the exact item you need, and will advise whether any special circumstances need to be considered.<\/p>\n

We believe that leaving a negative review about the screen being incorrect for your laptop, but leaving out that it was correct to the order is bad karma.<\/p>\n

Check your model number, relay all relevant information, and keep your karma safe!<\/p>\n

Copyright (©) LaptopScreen.com <\/a><\/p>

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