Proper LCD packaging

The correct way to return an LCD screen for warranty is in the same type/grade of packaging it arrived in. At a minimum, use a fully enclosed and sealed cardboard box with at least two inches of cushioning to protect the screen on all sides and prevent movement.

It is the sole responsibility of the customer to properly deliver the screen for RMA or Exchange. Damage like this happens much too often.

Envelopes, soft packs, document hard packs of other types of soft packaging will be refused with absolutely no exceptions.

The screen needs to be lined with cushioning material such as bubble wrap, packing peanuts or even crumpled newspaper - just as long as the screen is suspended without touching any of the box's sides.