Proper LCD packaging
The correct way to send back an LCD for warranty is in the same type/grade of packaging as it has arrived to you. At the very least the screen needs to be sent back in a fully enclosed and sealed card-board box that is 3 inches thick. Use an appropriate amount of padding on the inside of the box to prevent the screen from being loose.
It is the sole responsibility of the customer to properly deliver the screen for RMA or Exchange. Damage like this happens much too often.
Screen returned by a customer.
Envelopes, soft packs, document hard packs of other types of soft packaging will be refused with absolutely no exceptions.
Soft Pack - Wrong!
Thin hard pack - Wrong!
The screen needs to be lined with cushioning material such as bubble wrap, packing peanuts or even crumpled newspaper - just as long as the screen is suspended without touching any of the box's sides.
© LaptopScreen.com, last updated June 05, 2019