Proper LCD packaging
The correct way to send back an LCD for warranty is in the same type/grade of packaging as it has arrived to you. At the very least the screen needs to be sent back in a fully enclosed and sealed card-board box that is 3 inches thick. Use an appropriate amount of padding on the inside of the box to prevent the screen from being loose.
![](/media/1283464584/right2_ab.jpg)
It is the sole responsibility of the customer to properly deliver the screen for RMA or Exchange. Damage like this happens much too often.
![Screen returned by a customer.](/media/1283464584/holy_a.jpg)
Screen returned by a customer.
Envelopes, soft packs, document hard packs of other types of soft packaging will be refused with absolutely no exceptions.
![Soft Pack - Wrong!](/media/1283464584/dont1_a.jpg)
Soft Pack - Wrong!
![Thin hard pack - Wrong!](/media/1283464584/Dont2_a.jpg)
Thin hard pack - Wrong!
The screen needs to be lined with cushioning material such as bubble wrap, packing peanuts or even crumpled newspaper - just as long as the screen is suspended without touching any of the box's sides.