The shipping box looks damaged upon receipt is not a courier and, as a result, is not in any way responsible for the quality of the delivery service. It is solely courier's responsibility. On our end, we, through countless trials, determined the safest and the most economical way of packaging our products. In fact, our packaging yields merely 0.032% of damaged screens out of thousands that are shipped every day.

Should you receive the parcel that clearly looks damaged and, once you open the parcel, the screen is cracked, you have to contact us first, not UPS, FedEx or any other courier!
Take several pictures which would clearly show the damage on the box, packaging and the screen, then navigate to Orders section on our website, find your order, select "Replacement" option, and then choose "Physical damage" as a return reason. If the pictures are descriptive and clearly show damage during shipping, we file a claim with courier and ship a replacement screen as soon as possible. Should the pictures be not provided or be not clear enough we may ask customer to ship the screen back to us.

Once the ticket with pictures is submitted, our technical staff will promptly review it and provide you with all the instructions necessary. Usually, the courier sends a driver to customer's address to inspect the package.

Please, see pictures below to check out what a packed screen looks like when it leaves our facility and the next picture shows a heavily damaged parcel returned from a customer.
The condition of the parcel that is leaving our facility.
The condition of the parcel that is leaving our facility.

This is what our company received back.
The condition of the damaged parcel.
The condition of the damaged parcel.

It appears as if a 300 pound container was placed on the top of the box. This is not something that the courier company would admit to, but, despite that, there's still only 0.032% chance of the damage to one's screen.

Be advised, since the courier company is operated by people, there is always a possibility of human error, which is beyond our control.

, last updated June 14, 2018

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