How an order placed by mistake can be cancelled?

Customers who paid with a credit card directly at our site need to submit a new support ticket. Please have your order number ready. Your order will be canceled and refund issued within one business day. Please note that a debit transaction will definitely appear on your credit card statement as it occurs instantly when placing the order. A credit transaction will follow in a few days.

Customers who paid with PayPal, Interac or Wire Transfer can cancel unpaid order in Orders section.


On the next page, confirm the order cancellation by clicking on I confirm button.

Your order has now been cancelled:


, last updated June 14, 2018

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