I just wanted to add to the excellent feedback I have seen posted for your company.  I have a less than one year old laptop with a cracked screen and wasn't sure if the laptop was salvageable.  I found your site on the internet and decided to try to replace it myself.  Your video and the information you provided on your site made it easy to find the required information.  It took less than 30 minutes to remove and replace the screen.  I ordered the screen on August 30th and the new screen was sitting at my door on September 2 and I used standard shipping.  Less than $75 with the shipping, sure beat buying a new laptop.  Your customer service was excellent.  I will highly recommend your company to my friends and family.