My son had broken the screen on his laptop and the computer repair shop recommended that I order a replacement screen from you.  They would install it.  This process saved me a few $'s.  

I received my order from you quite quickly (3 days, not counting a weekend).  The shop installed the first screen and found a flaw in the screen (black 2.5 inch vertical line).  After contacting you,per your website for "My Support Tickets", I submitted pictures of the defect and, within minutes, received a response that a replacement screen was being shipped.  The replacement, replacement screen was installed and everything is working nominally.

Thank you for your prompt service support and great prices on the replacement screens.  Your website is extremely user friendly.