free returns

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We understand, that sometimes even though it seemed that way, the screen was not a problem. Our products are returnable within 30 days from the date of purchase.

To ensure a hassle-free return, we will issue a prepaid shipping label (if you are within Continental USA/Canada). Note, that we do not charge any restocking fees, and we do not require a reason for the return.

To return a screen, you need to follow these steps:

Step 1. Contact our Support Department by creating an RMA request via a Support Ticket from your account (or use this form if you have checked out as a guest.

Step 2. Print the label provided by our Support Department, box us the screen securely (preferably, using the same packing materials the screen came with), and follow the instructions provided with the RMA.

Step 3. Once the screen is tendered to our facility, we will inspect it, and will issue a refund or a store credit (at your choice) within 3 business days.

All returned screens must be in the condition that they were originally shipped to you.
All returned screens must have all original labels in place and be free of any signs of usage, tampering and dents.
The screens must be returned to us within 20 business days after RMA has been issued.

Please note, that initial shipping charges paid at the checkout are not refundable.

Screen shot 2014-01-29 at 11.22.49 AMSince the last week we have started offering free returns for the orders shipped to the continental United States and Canada, thus eliminating the reason to purchase an additional Return Shipping Insurance (RSI). So, if you have ordered a wrong screen, want to exchange your screen because you did not like the finish type, or would like to try TN display vs. an IPS display, you are welcome to contact us to get your Free Return Label.

NOTE: Returns are free within 30 days only!

Getting a return label has never been easier: you just need to submit us a support ticket via this page. While not a requirement at all, we would appreciate if you could add the reason for the return – e.g. did not work / did not need / dead pixels / etc. This will simply ease the restocking process for us, which will result in lower overhead, thus, translating into smaller processing costs in the future.

Free returns do not mean that you will be credited if you decide to ship the item back to us using your own shipping courier – instead, please contact us for your return label, which will be issued free of charge.

Free return shipping does not indicate that the original shipping charges will be refunded. For example, if you buy a $50 item and pay an additional $10 for shipping, then, you receive the screen, contact us and get the label, send it back for a refund in its original condition with the original packaging and packing materials, you get a $50 refund, no restocking fees applied.

Please note, that the free returns are currently offered to our clients in the from the Continental United States; which include 48 states, all except Alaska and Hawaii; and all major cities in Canada, where UPS operates.

Remember, here at LaptopScreen we guarantee a working replacement or your money back!