We ship screens to our customers via FedEx, UPS, USPS (in the USA) and Canada Post (in Canada), because (unsurprisingly) there is no endless supply of courier companies available to choose from.
When selecting the shipping method for their LCD screens, our customers generally have a few different options to pick. Depending on the customer’s location, the options may be limited.
If orders are placed prior to our 1PM PST cut-off time, we are able to ship out screens the same day. When LCD screens are shipped, a tracking number is made available for our customers. LaptopScreen.com is not a courier company, and we have no control over delays that courier companies incur. Expected delivery times listed on our website are offered solely by the courier company chosen at checkout.
When you really need your LCD screen to arrive quickly, it is a good idea to be around when the package is set to arrive.
That statement seems fairly logical, but you would be surprised: we have had customers get more than a little bit upset with LaptopScreen.com because they had to wait to have their package re-delivered or have to pick it up themselves from a FedEx or UPS depot. The reason? They were not at home or at their place of business, and, therefore, the delivery driver could not deliver their package to them.
Such customers demand refunds from LaptopScreen.com for shipping delays by courier companies.
Please be aware that LaptopScreen.com is not a courier company and expected delivery times listed on our website or presented to you at the checkout are offered solely by our couriers. Delays can be a result of bad weather, holidays, customs, incorrect routing inside the courier system or warehouse, etc. We are not liable for the delays caused by the courier and we cannot issue any refunds (full or partial) of shipping costs due to any shipping delays caused by the carrier or any third party.
However, we do commit to ship out your order the same business day if order is placed by 1 PM PST or next business day if order is placed after 1 PM, as outlined in our policies. Please note that we do not issue any refunds for shipping delays caused by the courier or a third party.
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