We have an in-house team of web-developers, designers and testers to ensure that our website is up-to-date, user-friendly and easy to navigate. However, since the search function is automated, and the search is done by a computer algorithm, there are a some rules you need to follow, and some tips you may want to utilize.
This article wil demonstrate effective search techniques, using different approaches. For example, let’s look for a screen for an HP Pavilion Sleekbook 14-b031US. In this instance, HP is the brand name, Pavilion and Sleekbook are the series, and 14-b031US is the model number.
First of all, try to avoid searching by the brand name and series name, e.g. do not type HP or Pavilion, as it likely will complicate the search.
Not-so-successful search result
Desired search result
Search tips for Apple devices.
When you are looking for a replacement part for the Apple product, it is best to check the model number on the device. Their model numbers start with a letter “A”, and have 4 number following it. See the picture below for more information on finding the model number on an Apple iPhone.
Search tips for Dell laptops.
When looking for a replacement screen for a laptop, which has multiple options for the screen (the most typical example is a Dell Inspiron 1545) it is best to go an extra mile, and obtain the screen model number (it’s listed on a sticker at the back side of the screen). This laptop may have either a CCFL screen with a 1366×768 resolution, or an LED screen with either 1366×768, 1600×900 or a 1920×1080 resolution.
For a Dell laptop, we suggest to use this tool to locate the correct part number. In order to utilize it, you need to grab the Service Tag or the Express Service Code from the bottom of the laptop, and search through the Components section (system Configuration -> Components) of the Dell’s website. Look for the part with the description of “Liquid Crystal Display”. The part number will contain 5-6 characters, a mixture of letters and numbers.
Necessary part number from Dell website
Results of search using Dell’s part number
The search bar enables you to not only look by the laptop model, but also by the screen model and the part number (for some HP, Dell and Toshiba laptop models).
Here at LaptopScreen.com, a better half of our customers are repeat purchasers.
With reliable North American based shipping and prices among the lowest in the world we continue to be on the short list of reputable and reliable LCD suppliers.
From the inception we’ve offered sizable quantity discounts on some of the most popular LCD models. What separates us from the rest, is that our bulk prices are highly competitive with over-seas suppliers, while all of our orders are prepared, packaged and sent from North American distribution centers. Since we ship from Seattle, WA and Vancouver, Canada, all orders, no matter the size, will reach our customers in record time.
As well we extend our device life-time warranty onto your customers!
In-fact our warranty has always been 100% transferable – a receipt and an order number is all that is needed. At this point it is up to the installer to decide whether to handle any warranty claims in the future, or simply provide an invoice and let us take care of it.
Stocking parts is a smart business decision!
LCD’s are one of the most common parts to break, and most manufacturers do not cover them for physical damage. It’s no wonder that a steady stream of LCD replacement jobs is pouring into the repair shops everyday. Keep in-mind that today’s customer insists on getting things done quickly, and when we’re talking about their personal portal into the world (their laptop or a tablet) the speed of service will play key role in their buying decision. If your quote is for 3 days, and the shop next block can do the job in 3 hours – it’s a no-brainer for the customer – they need to check their e-mail ASAP. A smart shop will always have an assortment of most common new LCD replacements on-hand – that way they can offer immediate service, some even offer repairs “while you wait”.
Our LCD techs and customer service reps can make recommendations for repair shops as to which screens to keep in their professional arsenal. Most popular LCD screens have great discounts when purchased in quantity of 2 or more, and free shipping is offered with-in continental USA and Canada for orders with over 10 items.
Our company has always prided itself on the effective means of operation.Over the years it allowed us to develop a straightforward and comprehensive strategy when it comes to selling such sensitive parts like laptop, tablet and phone LCD screens.
From the most comprehensive website, to the most automation in purchasing process to highly optimized support options, our company continues to be an embodiment of efficient, yet attentive business and an authority on LCD screens world-wide.
We strongly believe that support is key to return business, as well as starting new client relations.
Although most of the possible questions are covered in various forms on our website, our support department looks forward to responding to client inquiries. It gives us a chance to engage our clients and provides the most direct feedback on the immediate state of our operations.
Typically we ship hundreds of screens per day (some days – over a thousand pieces), so quite naturally our support queue is very lively. Up to couple hundred tickets can be generated in a single day; a few hundred calls are received on-site every business day; all of that while answering On-Line chat queries and not forgetting to each our lunch.
We are pleased to report that our support tickets are answered with-in an average 8 minutes of the receipt, our phone call average hold time is under 60 seconds and the On-Line Chat is typically answered with-in 20 seconds!
Contacting the support is easy and convenient with three main methods, each best suited for the immediate needs of the customer:
The most comprehensive option to contact support is to submit a support ticket,
it may sound like undue hardship, extreme inconvenience, and a definite act to cry over…
But, actually it is not at all that difficult; and may we even say pleasant (in a programmer kind of way):
Advantages of submitting a support ticket include:
– Our ability to see your account history, orders, tickets, models, etc
– Our ability to ask content specific questions in real-time based on the issue at hand
– Our ability to provide best troubleshooting solutions based on your specific circumstance
– Your ability to keep track of the answers and receive notifications by e-mail
– Your ability to send and receive pictures and instructions in a visual (not over the phone) kind of way
– Your ability to print out documents for RMA procedure and shipping labels
– Your ability to receive the most on-point, customized and correct answer in 8 minutes on average
– Your ability to come-back to the ticket at any time to post updates, concerns or solutions
By submitting a support ticket, our customers get to enjoy world-class knowledgeable support in out-of-this-world time frame – talk to IT professionals – they will vouch that a continual 8 minute response time is in the “stratosphere” of a typical IT support desk. Support tickets are answered around the clock!
Quite often a customer may have a quick question, or a “quirk” they would like to confirm or investigate. Our On-Line chat is available from every page of our site (except for blog), and it allows our customers to have the quickest answer in a content specific setting. On-Line chat is typically active 12 hours per day, from 9am to 9pm Central Time.
Advantages of initiating On-Line Chat include:
– Our ability to look at the same page as the client
– Our ability to answer in multiple languages
– Our ability to send links, pictures and videos to expand the necessary answer
– Your ability to be sure your question is understood based on what you are looking at
– Your ability to ask follow up questions as they may arise during your “stay” with us
– Your ability to save responses for reference or to pass to a friend
On-Line Chat is a great way to get in-touch with us for a site tour or questions regarding specific products. If you have purchased from us before, and would like to ask follow up questions regarding installation, service or troubleshooting, submitting a support ticket is a much more comprehensive mean to getting an answer.
Talking to us on the phone: 1-855-630-1111
Our toll-free line is open from 9am to 9pm Central Time and receives couple of hundred calls per day. We love answering the phone; it allows us to get personal with our clients, gauge feedback to our site, catch service outages and answer quick questions.
Advantages of calling us on the phone:
– Our ability to speak with you directly
– Our ability to provide several answers in short amount of time
– Our ability to address procedural questions regarding ordering, shipping and support
– Your ability to speak to a real person (who is actually knowledgeable about LCDs and sales of)
– Your ability to learn and explore the wonderful world of LCD parts
– Your ability to deliver quick messages to us in exceptional circumstances, like address corrections, additions, cancellations, shipping upgrades, etc.
However, we do have to say, that calling us is only effective for a very narrow band of questions and concerns, and because troubleshooting and RMA procedures require images and documents to be transferred such matters are not well suited to be taken care of over-the-phone.
While we love hearing from our clients, and given the freedom we’d be educating every caller about the smallest intricacies of the LCD parts; we have to note that based on years of experience, submitting a support ticket to address a specific issue will take less time and will be much more precise than calling us on the phone.
Billions of dollars are stolen from unsuspecting credit card holders every year world-wide. Quite often the card holder will never know where their card was exposed, and will be forced to deal with the aftermath. In most circumstances the illegitimate transactions are charged-back and the card holder gets their money back. The unfortunate part of this story is the fact that even-though the card holder gets their money, the shop which sends the product in connection with a fraudulently used card will never recoup the product back, and will have to live with a loss.
The current credit card payment system allows for any credit card to be billed with utmost minimal information, and the money is withdrawn almost instantaneously. However, every credit card transaction has to be looked at in the entirety of it’s “payment cycle”. As most credit cards allow up to 60 days for the card holder to request a charge-back, the transaction cannot be considered fully complete until the funds have fully cleared for 60 days. Additionally, there are stringent guidelines set for merchants to accept, record and verify the transaction; steps which must be taken in order for the merchant to prove that the transaction is legitimate.
LaptopScreen.com strikes a balance with protecting its customers, credit card holders and itself through the use of industry’s highest standard of fraud prevention. We require and verify full card details which are submitted to us along with an order. In most circumstances where the information matches bank records perfectly, the verification is seamless and unnoticeable to the customer.
In-cases where some information is not correct and further verification is needed, LaptopScreen.com will put the order on-hold, and will attempt to contact the customer by creating a support ticket and sending a notification of the request via e-mail. In some cases a follow up phone call may be made to verify information over the phone. When the corrected information has been submitted by the customer, it is again verified against bank records, and any inconsistencies are noted, then a second (final) request for verification is made.
In-cases where no reply to information request is received from the customer, or the verification response returns inconsistencies over two attempts, the order is cancelled and funds are returned to the card with-in 14 days of the receipt of the order.
It is very important to stay tuned into communication from us until a tracking number for your order has been posted in “My Account” on our website, or until an e-mail with the tracking number is received. Otherwise a request for verification may be missed, and the order could get cancelled.
On a typical business day, all orders submitted with correct information prior to 1:00pm PST will be shipped the same day, and a tracking number will be forwarded to you typically by 2pm PST.
(For weekend orders, the tracking number should be posted by 2pm the following Monday)
Here at LaptopScreen.com we have a simple philosophy when it comes to the LCD replacement:
You need a working screen, and we are here to deliver it.
Our clients range from professional techs repairing dozens of computer screens per day to stay at home moms doing their first repair to grandparents who replace their grandchildren screens as Christmas gifts. With such a wide range of clientele we found ourselves facing a unique challenge.
We found that what most people care about is getting their laptop back to working order.
Certainly there are people who know the ins and outs of the LCD technology, the supporting hardware, the electronics standards, the intricacies and the quirks; however there is an equal if not larger amount of people who are simply in distress – their work, studies, digital life is covered in cracks; and splotches of black ink are marring what used to be their window to the world.
Just several years ago, LCD replacement was a highly contested topic, with manufacturers charging exorbitant prices for broken screen repairs, often at half or more of the actual cost of the brand new laptop. In more recent years, the clout surrounding LCD replacement was dispersed, not with-out our help, via hundreds of video tutorials posted to YouTube, showing real people, replacing their broken screens, with a help of a screwdriver and some ingenuity. These developments empowered thousands of people to get back to work on their own.
We realize that our customers are real people who by the flow of the circumstances ended up with a cracked screen, and at this moment their top priority is to get it fixed. We did our research, found suppliers, built relationships with them, we created technical knowledge base, trained specialists in the field, then we created a comprehensive site, with hundreds of pages of articles describing in the smallest detail everything there is to know about LCD screen replacement. We went further and created dozens of professionally made video tutorials; and once the topic took off, we got our customers to show their own LCD replacement experiences. We did all this to make LCD replacement as easy as possible.
But lets be honest, electronics is a touchy subject on it’s own, and a scourge of phantom issues was unknowingly bestowed upon engineers, technicians and regular folk at the moment when Thomas Edison turned on his first light-bulb. So when it comes to dealing with LCD technology, computers, myriad of parts and methods, inevitably things do not always work “straight-out-of-the-box”.
We decided early on to take care of our customers, and provide a solid promise, the one that will ensure that our customers can feel confident replacing their LCD screen. That is how our guarantee of a working replacement came to life. It’s a promise of ours to take care of your mishap, to ensure that we will do everything possible to get your computer to light up with no cracks or splotches, to get you back to work, school, remote friends and family.
We guarantee a working replacement, or your money back!
Dead pixels are defects of LCD production. These can be caused by misalignment, improper cuts or dust particles landing on the LCD matrix during production. Generally LCD panels that leave the factory for installation in laptops or for parts resale have been inspected for dead pixels. Over the years the quality control standards for LCDs have improved a lot, and as technology became more affordable, factories began to dispose of the more obvious defects that would have been shipped to customers just a few years earlier. Still, most LCD manufacturers and laptop vendors allow some amount of pixel defects to exist without it giving a rise to a warranty claim.
Pixel defects can be divided into three sub-categories: Dark pixel, Bright Pixel, or a Dark/Bright Sub Pixel. Each pixel on a typical LCD panel is made up of three sub-pixels: Red, Green and Blue. Pixel defects can happen to an entire pixel (all three sub-pixels affected), or can only affect one or two colors in the sub-pixel.
So what can be wrong with a pixel?
Due a defect a pixel may not “turn on” – meaning it does not pass the light from the backlight, and will remain dark, these are called Dark Pixels. A pixel also may not turn off – meaning the pixel will stay transparent and the light from the backlight will shine through continuously, these are called Bright Dots.
The same can happen to an individual sub-pixel by itself to make for a partial pixel defect. These are not as noticeable because sub-pixels are three times smaller, but if they remain bright, they can still be quite visible and annoying.
What can be done about dead pixels?
Typically dead pixels cannot be fixed, however any “dead” pixel can be a “stuck pixel” that is experiencing problems intermittently. Stuck pixels can appear due to shock, pressure or long periods of electrical inactivity, but unlike dead pixels, stuck pixels are not permanently dead, and can be revived by:
– Running imaging software that circulates color patterns on your screen for a duration of time, which may help nudge the stuck pixels into normal operation.
– Sometimes stuck pixels can be gently massaged into operation, this typically affects Dark dots best – since they are off due to a lack of electrical contact.
– Some methods include applying heat to the LCD surface, we have never seen this method work for us, and we don’t recommend it since it can cause further damage to working pixels near-by.
What does LaptopScreen.com do about dead pixels?
LCD Manufacturers and laptop Vendors maintain pixel policy that allows for a certain number of defects for them to “close their eyes” on the problem and claim it to be fully functional. A typical dead pixel policy allows them up to four Dark Dots in conjunction with no more than two Bright Dots for the LCD panel to be considered defect-free.
Unlike laptop vendors, LaptopScreen.com will exchange any screen if the customer is unhappy with the image of the panel they have received from us. Simply contact our Support Department if needed.
Please note, due to continual improvement of LCD manufacturing process, rising affordability of the technology and because of LaptopScreen.com’s unrelenting negotiations with suppliers, dead pixels are almost extinct. Chance of finding a dead pixel on our screen is very low.
Every morning, Monday to Friday, our warehouses start their day at 6am sharp.
The printers come to life as the shipping coordinators in our Las Vegas (NV), Newark (DE), Toronto (ON) and Vancouver (BC) facilities are busy getting the shipping labels onto the packing floor.
Every Express label has to be done by noon sharp, and every parcel has to be wrapped and ready for pick up at 1pm.
All customer orders that are submitted by 1pm must leave the same day, it is our promise – that is our goal!
We make great efforts to fulfill that promise, and we are proud to say that we have kept that promise 100% for over 15 years now.
But what happens to customer’s parcels once they are on the truck?
If everything goes good, the truck will make it to the sorting facility, and the parcels will be on their predetermined routes, traversing trucks, trains, airplanes and dozens of human hands, before the parcels finally arrive to our customers.
But what if something goes wrong? Unfortunately human errors happen in unpredictable ways
and dealing with lost, misdirected, stranded and abandoned packages is a part of every day’s business for us.
We fully understand that our customers do not want excuses, they want their parts, and even though our beloved clients show unbound understanding and leniency, we still feel pretty crummy when someone is upset about the lack of an LCD screen in their laptop.
What happens if the parcel is delayed?
We have made our check-out page show the approximate arrival dates, these estimates are very generous, and in plenty of cases parcels arrive prior to the posted date, but if it so happens, for one reason or another, that the parcel is delayed, we take the responsibility to compensate the client, and as such, whenever a customer tells us that their parcel did not get to them on-time, we willingly refund the shipping difference of the time-sensitive service selected versus the actual time it took to get there.
What happens if the parcel is lost or stolen?
Not nearly as common as delayed parcels, such scenarios involve quite a few steps we spare our customers from. When a customer notifies us that their parcel is not there, we file lost claims with couriers, and when the parcel is found and delivered, we provide our customer with the refund of their shipping costs relative to the delay.
If the parcel is not found with-in 5 business days, then we reship another parcel free of charge, but we also let the customer know to send back any extra parcels that may arrive afterwards.
When would you guys not compensate in favor of the customer?
Weather conditions, force-majeure and “acts of God” are omitted from compensation, just like all couriers state. Which doesn’t mean that we won’t deliver your parts to you – we will, but it may take longer, and we do everything we reasonably can to expedite the parcel to the customer.
One more thing to note – parcels that are not delivered or received as a result of Incorrect Address specified, or a Refused Parcel, will take extra-extra long time to finally reach the recipient and we thank our customers in advance for helping us help them.
Please make sure the address is right during the check-out and keep an eye on the tracking number that is provided with every parcel, so that the parcel can be received on-time. Don’t feel shy, and please do contact our support department as soon as any concerns arise.
What happens if the parcels gets to me, but it is unusable or completely destroyed?
Don’t panic! Contact our support immediately, or at most with-in 5 business days.
They will ask for some information relevant to the damage claim that we will fill out with the courier,
then we send over a replacement – you don’t have to deal with the courier, and in most cases you don’t have to wait for the courier claim to be approved, we take care of the paperwork, and we require almost no effort from our customers in these circumstances.
If you have any concerns, questions or suggestions, our support department typically answers tickets with-in 20 minutes during the business time, and after-hours support ensures every request is addressed as promptly as possible.
Support dept. www.LaptopScreen.com/support/ On-Line chat at www.LaptopScreen.com Toll-free 1-855-630-1111
With the advent of newer technologies and smaller components, now it is more important than ever to be mindful of your “technician bed-side manner”, whether you are a one time repairer or a weathered pro.
In our experience, the LCD data cable can be a source of additional headaches, which are easily escaped by following proper reconnection techniques. Although this topic spans all connectors one may disconnect on any electronics device, the “biggest offenders” are by far the new style LED 40 pin and smaller type data connectors. Most newer LED screens use a standard 40 pin connector and some screens come with even smaller proprietary sockets all of which are tiny, fragile and sometimes confusing.
The main condition to be aware of when dealing with LED data connectors is that nowadays most of them supply power to the backlight directly through the data connector. Pins 37-40 of a standard 40 pin connector are typically reserved to supply 32 volts at 1.5 amps of power to get the array of Light Emitting Diodes to light up the screen. That is a substantial amount of power which will cause irreversible damage to components that are not meant for that load, of which there are plenty in a mobile computer.
We always recommend to disconnect the AC power and to remove the battery when conducting a screen replacement. However disconnecting power sources is not always possible due to manufacturer’s limitations. And even when all sources of power are disengaged, the capacitors in the power supply circuits can still hold residual power, which in unfortunate circumstances can get offloaded onto an unsuspecting low voltage circuit, causing it to give up in a puff of blue smoke.
So, whenever disconnecting or reconnecting any connection in a laptop, especially the LCD data cable, make sure it is aligned straight with it’s socket. Slanting the connector in either direction can cause power pins to make contact with data pins, and only a tenth of a second later a fuse or the entire circuit can burn out. Replacing individual fuses for laptop’s intricate circuit is possible, while replacing an individual circuit on a motherboard is not; do not repy on fuses, use caution and patience instead.
Likewise, connecting the data cable in reverse will definitely make power pins align with contacts that were never meant for such input, and as a result may cause damage to the fuse or irreversible damage to the circuitry.
To summarize: in order to avoid damage during your repair, be patient, cautious as well be prepared to examine, study, investigate, before you break, rip or disconnect. Be super careful when touching cables and connectors; and before repair seek instructions in form of videos or manufacturer manuals, and obviously reading our articles and posts is a good step also!
There are a few ways of ordering an LCD screen: using the laptop model number, the screen model, the manufacturer’s part number, and [not recommended] by following an advice found online on a forum, or elsewhere.
Just as everywhere else, there are good ways and bad ways.
1. Ordering by the laptop model number.
Most of the time, knowing the laptop model is enough to order the right part. However, some laptop manufacturers produce laptop models that have an option for a higher resolution, or in some cases, even a slightly different size screens – Dell Latitude E5540, or most if not all HP’s CTO (Custom-To-Order) laptops, for example.
Whenever you see an option for a different resolution or a different backlight type screen, it is always a good idea to check the LCD screen model number. The higher/lower resolution screen may not (and most likely will not) work properly, and may even damage your computer if you use a different resolution screen other than your original.
2. Ordering by the laptop screen (LCD) model number.
Every screen installed in any laptop has a screen model number on the back of the LCD screen. This is without a doubt the best way to order replacement screens. The model number denotes the size, the resolution and the backlight type. The only thing you may need to confirm is the location of the connector (for some 15.6″ and 17.3″ HP laptops), and the mounting tabs positioning for some smaller 10.1″ and 11.6″ netbooks.
3. Ordering by the manufacturer’s part number.
This is very similar to ordering by the laptop model number. The part number is commonly found in the owners manual, or by checking online by typing the product or the serial number on the manufacturer’s website. Some of our customers have reported that they were able to get the part numbers from the manufacturer.
But if your laptop screen was replaced or upgraded before, the part number on the LCD screen will not be accurate. In addition to that, we have witnessed cases when our customers have reported they have received wrong information about their machines when contacting the manufacturer; especially in cases when the laptop has more than one screen resolution or backlight type option.
4. Ordering by the information found online.
There are a lot of success stories when our customers were able to get the screen resolution upgraded by just swapping screens; but you have to understand that in order for the LCD screen resolution to be upgraded successfully, more often than not, you need to get a higher capacity cable (a dual-channel vs. a single-channel cable; not always relevant to the amount of pins on the cable); and make sure that the video card will be able to handle the higher resolution. For known working upgrades we provide an Upgrades Options button below a listing.
Whenever you are not sure what screen to order, please create a support ticket. If you create a ticket within our normal business hours, you should receive a response within a matter of minutes. A full laptop model number or an LCD screen model number is required to determine the correct part for you.
Truth is, during the production run laptop manufacturers can use more that a few different LCD models for any single laptop model, the screens can even be from different manufacturers. Additionally with time some LCD panels become no longer available and will never become available. So the gist of the matter is in what is available today for a laptop that was made 1, 2, 5 or more years ago.
In today’s world you can show up at an electronics supermarket and take a look at a certain model camera or TV and by the time you come back a week later, that model will be replaced by a different, newer and better device. It’s utmost inconvenient and confusing. In the field of laptop LCD technology dozens if not hundreds of new models are born every day.
To further exacerbate the problem, each specific model can be produced only in one swift run, never to be repeated again, and the chances of getting the same one in brand new condition even a month later, for some models, are nearly zero.
This definitely poses a problem for a person wishing to replace their screen on an older computer:
if the original model is not available, user is forced to seek alternatives, do massive research, take risks, and generally feel even more lost.
Here at LaptopScreen.com we’ve made it our business to know which LCD screens work with which laptops. When a model of LCD is no longer available from our top level suppliers, we make all efforts to contact lower level suppliers and purchase all of their dwindling stock of the discontinued panel. When even that avenue is no longer available, LaptopScreen.com conducts testing in it’s own facilities, with each specific laptop, to see if the newer panels of identical standard will work, then a mark in the database is made, and the newer panels are released for sale.
Another important principle of LaptopScreen.com to mention is that we don’t focus primarily on the markups or finding quick ways to make a buck; the fact is, most LCD panels are priced remarkably close together, and brands such as Samsung and LG are of comparable supply price to the lesser known ones like ChiMei or AU Optronics; so when the price is not a big concern, the next logical pursuit is the quality. We prefer to sell the best of the bunch, and prioritize our preference to brightness, color gamut and viewing angles.
Therefore, when seeing a different model LCD or even manufacturer, customer can verify the size, mounting points and connector positions, and proceed with the installation. Please follow our tutorials closely and take your time if doing the repair for the first time.
We have an in-house team of web-developers, designers and testers to ensure that our website is up-to-date, user-friendly and easy to navigate. However, since the search function is automated, and the search is done by a computer algorithm, there are a some rules you need to follow, and some tips you may want to utilize.
