shipping

Laptop_Screen_FedEx_box

Every morning, Monday to Friday, our warehouses start their day at 6am sharp.
The printers come to life as the shipping coordinators in our Las Vegas (NV), Newark (DE), Toronto (ON) and Vancouver (BC) facilities are busy getting the shipping labels onto the packing floor.
Every Express label has to be done by noon sharp, and every parcel has to be wrapped and ready for pick up at 1pm.

All customer orders that are submitted by 1pm must leave the same day, it is our promise – that is our goal!

We make great efforts to fulfill that promise, and we are proud to say that we have kept that promise 100% for over 15 years now.

But what happens to customer’s parcels once they are on the truck?
If everything goes good, the truck will make it to the sorting facility, and the parcels will be on their predetermined routes, traversing trucks, trains, airplanes and dozens of human hands, before the parcels finally arrive to our customers.
But what if something goes wrong? Unfortunately human errors happen in unpredictable ways
and dealing with lost, misdirected, stranded and abandoned packages is a part of every day’s business for us.

We fully understand that our customers do not want excuses, they want their parts, and even though our beloved clients show unbound understanding and leniency, we still feel pretty crummy when someone is upset about the lack of an LCD screen in their laptop.

What happens if the parcel is delayed?
We have made our check-out page show the approximate arrival dates, these estimates are very generous, and in plenty of cases parcels arrive prior to the posted date, but if it so happens, for one reason or another, that the parcel is delayed, we take the responsibility to compensate the client, and as such, whenever a customer tells us that their parcel did not get to them on-time, we willingly refund the shipping difference of the time-sensitive service selected versus the actual time it took to get there.

What happens if the parcel is lost or stolen?
Not nearly as common as delayed parcels, such scenarios involve quite a few steps we spare our customers from. When a customer notifies us that their parcel is not there, we file lost claims with couriers, and when the parcel is found and delivered, we provide our customer with the refund of their shipping costs relative to the delay.
If the parcel is not found with-in 5 business days, then we reship another parcel free of charge, but we also let the customer know to send back any extra parcels that may arrive afterwards.

When would you guys not compensate in favor of the customer?
Weather conditions, force-majeure and “acts of God” are omitted from compensation, just like all couriers state. Which doesn’t mean that we won’t deliver your parts to you – we will, but it may take longer, and we do everything we reasonably can to expedite the parcel to the customer.

One more thing to note – parcels that are not delivered or received as a result of Incorrect Address specified, or a Refused Parcel, will take extra-extra long time to finally reach the recipient and we thank our customers in advance for helping us help them.
Please make sure the address is right during the check-out and keep an eye on the tracking number that is provided with every parcel, so that the parcel can be received on-time. Don’t feel shy, and please do contact our support department as soon as any concerns arise.

What happens if the parcels gets to me, but it is unusable or completely destroyed?
Don’t panic! Contact our support immediately, or at most with-in 5 business days.
They will ask for some information relevant to the damage claim that we will fill out with the courier,
then we send over a replacement – you don’t have to deal with the courier, and in most cases you don’t have to wait for the courier claim to be approved, we take care of the paperwork, and we require almost no effort from our customers in these circumstances.

If you have any concerns, questions or suggestions, our support department typically answers tickets with-in 20 minutes during the business time, and after-hours support ensures every request is addressed as promptly as possible.

Support dept. www.LaptopScreen.com/support/
On-Line chat at www.LaptopScreen.com
Toll-free 1-855-630-1111

Screen shot 2014-01-29 at 11.22.49 AMSince the last week we have started offering free returns for the orders shipped to the continental United States and Canada, thus eliminating the reason to purchase an additional Return Shipping Insurance (RSI). So, if you have ordered a wrong screen, want to exchange your screen because you did not like the finish type, or would like to try TN display vs. an IPS display, you are welcome to contact us to get your Free Return Label.

NOTE: Returns are free within 30 days only!

Getting a return label has never been easier: you just need to submit us a support ticket via this page. While not a requirement at all, we would appreciate if you could add the reason for the return – e.g. did not work / did not need / dead pixels / etc. This will simply ease the restocking process for us, which will result in lower overhead, thus, translating into smaller processing costs in the future.

Free returns do not mean that you will be credited if you decide to ship the item back to us using your own shipping courier – instead, please contact us for your return label, which will be issued free of charge.

Free return shipping does not indicate that the original shipping charges will be refunded. For example, if you buy a $50 item and pay an additional $10 for shipping, then, you receive the screen, contact us and get the label, send it back for a refund in its original condition with the original packaging and packing materials, you get a $50 refund, no restocking fees applied.

Please note, that the free returns are currently offered to our clients in the from the Continental United States; which include 48 states, all except Alaska and Hawaii; and all major cities in Canada, where UPS operates.

Remember, here at LaptopScreen we guarantee a working replacement or your money back!

shipping_screens_3We ship screens to our customers via FedEx, UPS, USPS (in the USA) and Canada Post (in Canada), because (unsurprisingly) there is no endless supply of courier companies available to choose from.

When selecting the shipping method for their LCD screens, our customers generally have a few different options to pick. Depending on the customer’s location, the options may be limited.

If orders are placed prior to our 1PM PST cut-off time, we are able to ship out screens the same day. When LCD screens are shipped, a tracking number is made available for our customers. LaptopScreen.com is not a courier company, and we have no control over delays that courier companies incur. Expected delivery times listed on our website are offered solely by the courier company chosen at checkout.

When you really need your LCD screen to arrive quickly, it is a good idea to be around when the package is set to arrive. 

That statement seems fairly logical, but you would be surprised: we have had customers get more than a little bit upset with LaptopScreen.com because they had to wait to have their package re-delivered or have to pick it up themselves from a FedEx or UPS depot. The reason? They were not at home or at their place of business, and, therefore, the delivery driver could not deliver their package to them.

Such customers demand refunds from LaptopScreen.com for shipping delays by courier companies.

Please be aware that LaptopScreen.com is not a courier company and expected delivery times listed on our website or presented to you at the checkout are offered solely by our couriers. Delays can be a result of bad weather, holidays, customs, incorrect routing inside the courier system or warehouse, etc. We are not liable for the delays caused by the courier and we cannot issue any refunds (full or partial) of shipping costs due to any shipping delays caused by the carrier or any third party.

However, we do commit to ship out your order the same business day if order is placed by 1 PM PST or next business day if order is placed after 1 PM, as outlined in our policies. Please note that we do not issue any refunds for shipping delays caused by the courier or a third party.